Purpose of the Assignment.
- TMRC intends to engage a reputable and competent firm to provide:
- Emergency intruder alarm response services
- Preventive and corrective maintenance of intruder alarm systems
- Technical support for faulty equipment
- Supply and installation of new security systems equipment, as and when required by TMRC
The engagement will cover a period of three years subject to vendor’s performance meeting expectations.
The detailed activities to be undertaken under this assignment are outlined in the Scope of Work below.
Scope of Work.
The firm shall be responsible for the following:
- Preventive maintenance Vendors shall assign qualified technicians to conduct preventive maintenance of TMRC’s intruder alarm systems on a quarterly basis (four times per year).
- Break/fix support Ensure timely break/fix support and maintenance service calls per month, in line with agreed service levels, using qualified technical personnel.
- Supply and installation of new equipment Supply and install new security systems equipment upon TMRC’s written request. Such works shall be quoted separately, clearly itemizing materials and labour costs.
- Emergency response performance assessment TMRC will assess the performance of the emergency response services at least quarterly (four times per year).
- Remote monitoring (GSM/GPRS) Install and configure a GSM/GPRS radio device to enable remote monitoring of TMRC premises. TMRC’s designated staff shall receive alarm notifications from the system. Entry and exit notification will be part of notification.
- Configure alarm notifications to designated TMRC personnel.
- Configure entry and exit notifications.
- Enable notification of system faults and communication failures where technically supported.
- Conduct testing to confirm reliable communication and notification functionality.
- Provide technical support in the event of communication or monitoring failures.
- Maintain and support the monitoring configuration throughout the contract period.
