TMRC intends to engage a qualified and experienced consulting firm to conduct an independent customer satisfaction survey. The assignment will provide evidence-based insights into customers’ experiences, expectations, and perceptions of TMRC’s products, services, relationships, and service-delivery processes, and will support continuous improvement.
Purpose of the Assignment
The purpose of this assignment is to engage a qualified consulting firm to conduct a comprehensive customer satisfaction survey of TMRC’s customers and come up with recommendations on how customers’ experiences, expectations, and perceptions of TMRC’s products, services, relationships, and service-delivery processes can be improved.
